Shipping and returns

How drops work

We make gloves in four batches a year, which we call drops. You can order at any time. Your order goes into the next drop that's still taking orders and ships by that drop's ship-by date. You pay in full when you order.

If we ship late

If your glove hasn't shipped by its ship-by date, you can cancel for a full refund. If we can see a delay coming, we'll email you before the date with a new one. You can choose to wait or cancel for a full refund. If we don't hear back from you, we'll cancel the order and refund you.

Shipping

• Shipping is free on every order. It's tracked and insured, and someone has to sign for it.
• We ship anywhere in the United States, including Alaska, Hawaii and APO/FPO addresses.
• We email you a tracking number as soon as your glove ships.

We can't ship to California

Our gloves have kangaroo leather palms, and California law (Penal Code 653o) doesn't allow kangaroo products to be sold in the state. If you enter a California shipping address at checkout, we cancel the order before your card is charged. Your bank may show a pending hold for a few days until it drops off.

CEO Hand Delivery

For $2,000 per order, our CEO will deliver your glove in person anywhere we ship and make sure it fits. We'll call you within two weeks after your drop ships to set a time and place. If we can't find a time that works, we'll ship the glove to you and refund the $2,000.

Cancellations

• Gloves without letters can be canceled for a full refund any time before they ship.
• Personalized gloves can be canceled for a full refund until the order window for their drop closes. After that, your letters have been pressed into the leather.
• If we miss the ship-by date, you can always cancel for a full refund, with or without letters.

Returns and exchanges

• 30 days. Gloves without letters can be returned within 30 days of the day they're delivered, for a full refund of the glove. We'll email you a prepaid return label.
• Unworn, with everything it came with. Trying the glove on at home is fine. Once it's been worn to play, we can't take it back. Please send it in its box and leather case, with the insert and card.
• Wrong size? We'll exchange an unworn glove without letters once, for free. If your size is in stock, it ships right away. If not, it ships with the next drop.
• Personalized gloves are final sale. Your letters are pressed into the leather, so we can't resell the glove. We'll still replace or refund it if it has a defect. Please check your size before you add letters.
• CEO Hand Delivery. Once we've delivered your glove in person, the $2,000 delivery charge isn't refundable. If you return the glove, we refund the glove.
• Bulk orders. Orders of 100 or more follow the terms in your quote. Gloves with your logo or monogram are final sale, except for defects.

Defects

If your glove arrives with a defect in the leather or stitching, let us know within 30 days of delivery and we'll replace it or refund it. This applies to personalized gloves too. Normal wear from playing isn't a defect.

Refunds

We refund you within 5 business days of receiving your return. Refunds go back to the card you paid with, and most banks show them within 5 to 10 business days after that.

How to cancel or return

Email hello@shizukagolf.com from the address you ordered with. Include your name and drop number.